Shipping

Our delivery times are estimates and cannot be guaranteed. These dates can vary depending on your distance from our premises (24 Box Rd Caringbah). We will not be held liable for delays caused by shipping couriers, busy sale periods, credit card verification processes & any other delay outside of our control

We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. The expedition of your order will remain on hold indefinitely until a street address is provided

Shipping Times 

Whilst every effort is made to despatch your order with prompt attention some delays and cut-off times apply. Generally speaking, every order placed will be processed and despatched within 48hrs from the time payment is received. Orders placed on a weekend or a public holiday will be processed the next business day. 

Pre-Orders

Pre-orders will not be shipped until the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.

Please note, we are not able to cancel any orders for pre-order products unless we have offered you a cancellation. 

Editing Orders & Addresses

Please check your billing and shipping information very carefully before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are received. We do not amend addresses for security reasons once an order has been processed. 

Shipping Delays during Holiday Periods

Due to the huge response we receive during promotional periods, there are times when we will be unable to ship your order within 48hrs. Please allow additional days for the processing of your order during sale times, as well as any New South Wales (and Australian) public holidays when our warehosue is closed. Public holiday information can be found here.

Shipping Times - Christmas Period

If you are located in a major Australian city (Melbourne, Sydney, Adelaide, Canberra, Brisbane), we recommend placing your order by December 15th to ensure it is received before Christmas to the best of our courier's ability. For shipping to WA, NT, TAS, non-metro and regional areas, we recommend ordering by the 10th of December.

Shipping estimates are based on dates provided to us by shipping couriers, however, delivery timeframes can be impacted by volume and delivery location. We are not responsible for parcels that are not delivered before Christmas.

Delivery – Australia

We'll get your order to you FAST!

At Solar Lighting Direct, we understand that you want your order as soon as possible - you don't want to wait a week or more to get your hands on what you've ordered.

That's why we've enlisted the assistance of Australia's fastest couriers to get your order to your door in the quickest possible time.

 

Sydney Metro Secondary Service

If our own drivers are swamped with deliveries, we use our discretion to engage any one of the express local courier services we have access to such as Fastways or Couriers Please to ensure we get your order to you in the shortest possible time.

Greater Sydney Region

For deliveries outside of the inner metropolitan areas of Sydney, we use our discretion to engage any one of the express local courier services we have access to such as Startrack, Fastways or Couriers Please, whose delivery network ensures your order will get there faster than we could manage ourselves.

Inter-State

Inter-state deliveries are handled by the well organised distribution network of Startrack, Toll Ipec and Allied Express, who'll get your order to you faster than a taxi truck.

Inter-State Secondary Service

For those hard-to-reach areas where couriers would struggle to deliver in a timely manner, we employ the trusty services of Australia Post. They deliver anywhere.

* Flat-rate delivery fee applies only to orders placed, processed and paid for through our online check-out system. For all custom orders or quotations organized by telephone or e-mail and paid for externally from our web site, the actual delivery fee may be applied (at the discretion of the salesperson) as incurred by us through the chosen delivery method.