Returns and Refunds
Please note, we do not issue refunds unless a product isn't as described or doesn't perform as per our website. We will not offer refunds for “change-of-mind” purchases, nor will we reimburse for return postage costs.
How do I return an item?
Your return will only be accepted if:
Your return is received by us within 14 days of delivery
“As-new" condition (that is, with the packing material intact and without any damage or obvious signs of use)
To return an item to us, head to the Contact Us link on our Contact page and provide us with as much detail as possible about the fault. You may also choose to contact us on 1300-135-911 to discuss the fault. If you utilise the contact form we will then give you a call as promptly as possible and request images of the fault before providing you with an outcome.
Once the return is accepted, you will need to post the goods back to our warehouse at 24 Box Road, Caringbah, NSW 2229. We will then observe whether the product is returned in “as-new” condition. We aim to process all return requests within 5 business days of delivery to our warehouse. Once processed and approved, you will be issued with a refund of your purchase price. Please note, we are unable to reimburse any shipping costs for returns and any requests for exchanges will be denied.
I’ve changed my mind...
In accordance with the Australian Consumer Law, we are not required to offer you a refund for returns due to your change of mind complaints. We take considerable pride in the quality and functionality of our products, and we provide sufficient information on each of them such that there is no ambiguity in terms of appearance or performance. As such, we do not offer refunds on products which are otherwise fully functional, but which you decide are no longer required.
We urge you to study the product details offered on our website carefully and only make a purchasing decision after you are fully satisfied that a product will fit your needs. If in any doubt, don't hesitate to ask any questions using our online contact form, or e-mail us at email@example.com, or telephone us on 1300-135-911, prior to your purchase.
Extended Return Period - Christmas
Any purchases made from 1 Dec to 22 Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January the following year.
Solar Lighting Direct Product Warranties
In addition to guarantees afforded under Australian Consumer Law, we provide a warranty of one year from the date of purchase of the product. During this time, if a product fails and the failure is because of a manufacturing defect and not because of misuse, incorrect use or incorrect installation, we will repair or replace the product, or if the product is no longer available, we will offer a replacement of comparable appearance and functionality or at our discretion offer a refund.
Please note: All products with a warranty greater than 1 year exclude battery replacement
If you have a Solar Lighting Direct product which has failed or doesn't perform as expected, you should in the first instance contact our support department either through our online contact form , by e-mail to firstname.lastname@example.org, or by telephone on 1300-135-911. Our support staff will then give you instructions on how to go about returning your product. Depending on the nature of the problem or fault, we may require you to provide supporting information or photographs prior to us accepting the product for return, replacement or refund.