Warranty & Exchange
Whats the Problem?
Prior to returning your item to us, we need to determine what’s wrong. Such as, has the item arrived damaged, does it not suit your intended application or have you simply changed your mind?
Subject to the above, our Warranty & Exchange Policy will provide you with an understanding of the process ahead.
Warranty & Exchange Policy
A request for a return or exchange will only be considered under the following circumstances;
- It is within 21 days of original invoice date.
- It is not a “change-of-mind” purchase.
- The product is not as described or does not perform as per our website.
- The products must not be used, assembled, damaged or have been installed.
- The original outer packaging must be intact and free of excess tape/address labels.
- The product is faulty.
- The product arrived damaged.
- Failure is within the products prescribed warranty period (excludes batteries)
How do I arrange an item for return?
If you have a Solar Lighting Direct product that requires returning and falls under the circumstances of our ‘Warranty and Exchange Policy’ you should in the first instance contact our support team either through our Online Contact Form, by e-mailing firstname.lastname@example.org, or by telephone on 1300 135 911.
Our support team will then assist you through the warranty procedures, in some circumstances we may require you to provide supporting information or photographs prior to us accepting the product for return or exchange.
Extended Return Period - Christmas
Any purchases made from 1st Dec to 22nd Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January the following year.
Solar Lighting Direct Product Warranties
In addition to guarantees afforded under Australian Consumer Law, we provide a warranty of one year from the date of purchase of the product. During this time, if a product fails and the failure is because of a manufacturing defect and not because of misuse, incorrect use or incorrect installation, we will repair or replace the product, or if the product is no longer available, we will offer a replacement of comparable appearance and functionality or at our discretion offer a refund.
Please note: All products with a warranty greater than 1 year exclude battery replacement.