Warranty & Exchange

Whats the Problem? 

Prior to returning your item to us, we need to determine what’s wrong. Such as, has the item arrived damaged, does it not suit your intended application or have you simply changed your mind?

Subject to the above, our Warranty & Exchange Policy will provide you with an understanding of the process ahead.

 

Warranty & Exchange Policy

 A request for a return or exchange will only be considered under the following circumstances;

  1. It is within 21 days of original invoice date.
  1. It is not a “change-of-mind” purchase.
  1. The product is not as described or does not perform as per our website.
  1. The product must not be used, assembled, damaged or have been installed.
  1. The original outer packaging must be intact and free of excess tape/address labels.
  1. The product is faulty.
  1. The product arrived damaged.
  1. Failure is within the products prescribed warranty period (excludes batteries)

 

How do I return an item?

If you have a product that is not meeting the performance parameters as per our product specifications and complies with our ‘Warranty and Exchange Policy’, the first step in the process is to complete our Product Non-Performance Checklist and email it directly to our support team at support@solarlightingdirect.com.au

Upon receipt one of our support team will review your checklist and assist you.

 

Extended Return Period - Christmas

Any purchases made from 1st Dec to 22nd Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January the following year.

 

 

Warranty

Solar Lighting Direct Product Warranties

In addition to guarantees afforded under Australian Consumer Law, we provide a warranty of one year from the date of purchase of the product. During this time, if a product fails and the failure is because of a manufacturing defect and not because of misuse, incorrect use or incorrect installation, we will repair or replace the product, or if the product is no longer available, we will offer a replacement of comparable appearance and functionality or at our discretion offer a refund.

Please note: All products with a warranty greater than 1 year exclude battery replacement.